T-mobile slams sales team for missing visa card targets

T-Mobile employees are frustrated after receiving a stern message from their manager complaining about their lack of success in selling the carrier's new credit card to customers.

New metric for t-mobile reps

As explained in a previous report, T-Mobile has introduced a new product for its reps to push - the T-Mobile Capital One Visa credit card. This card is now part of the sales metrics that store teams must meet every month.

The manager's frustrated message

A Reddit user shared a message sent by their store manager to the sales team. The message stated that despite numerous interactions with priority Visa customers, only one employee was able to get a customer to apply for the card over the past 60 days.

Consequences for the sales team

The store is now being written up for not meeting their Visa card sales targets, which is surprising given their primary focus should be on selling phones, devices, and wireless plans.

Rewards for successful sales

Reps who successfully get priority customers to apply for the card receive a $10 bonus per marketable customer plus a $25 SPLIFF (Sales Performance Incentive Fund) cash bonus.

The worst thing a rep can do

Missed opportunities to sell the card to priority customers are considered a waste, and failing to notice these customers or asking them to apply is deemed the worst thing a rep can do.

• $10 bonus per marketable customer who applies for the card
• $25 SPLIFF cash bonus for successfully selling the card